Legal

Refund and Cancellation Policy

Effective Date: August 2026  ·  Last Reviewed: August 2026

This policy states how CivicLayer Technologies handles subscription cancellations, refunds on fees, and failed or duplicate payment transactions for the ConsentOS platform and related services. It forms part of the Terms of Service.

1. Scope

This policy applies to all fees paid to CivicLayer Technologies for the ConsentOS platform and related professional services. It covers subscription retainers, one-time implementation fees, fixed-fee engagements such as the Readiness Assessment, and payment transactions processed through our payment gateway.

Where your organisation has signed a separate enterprise agreement with CivicLayer Technologies, the refund and cancellation terms of that agreement take precedence over this policy to the extent of any inconsistency.

2. Subscription Fees

Subscription fees are payable in advance for each billing period, monthly or annual, as stated in your plan. Once a billing period has commenced, the fee for that period is earned and is not refundable, in whole or in part, except where required by law.

Cancelling mid-period does not generate a pro-rated refund. Your access continues until the end of the billing period you have paid for.

3. Cancellation

You may cancel your subscription at any time by writing to support@consentos.in from a registered account email address. Cancellation takes effect at the end of your current billing period. No further charges are raised after the cancellation date.

Before your access ends, you may request an export of your data. Data retention and deletion after account closure are governed by Section 7 of the Terms of Service and our Privacy Policy.

4. Implementation Fees and Fixed-Fee Engagements

One-time implementation fees and fixed-fee engagements, including the Readiness Assessment, are refundable in full if you cancel in writing before work has commenced. Work commences on the date we confirm your engagement kickoff in writing.

Once work has commenced, these fees are not refundable. Deliverables completed up to the point of cancellation are provided to you.

5. Failed, Duplicate, and Erroneous Transactions

If a payment is deducted from your account but the transaction fails, or the same fee is charged more than once, the excess amount is refunded in full. Report the transaction to support@consentos.in with the transaction reference. We acknowledge refund requests within 3 business days.

6. How Refunds Are Processed

Approved refunds are issued to the original payment method through our payment gateway. Refunds are initiated within 7 business days of approval. The time taken for the amount to reflect in your account depends on your bank or card issuer, typically 5 to 10 business days after initiation.

Where GST has been charged on a refunded amount, a credit note is issued in accordance with Indian tax law.

7. Contact

For refund and cancellation requests:

For questions about this policy: legal@consentos.in